Frequently Asked Questions
Please contact us at firstname.lastname@example.org if any of your questions are not answered below.
All major credit cards are welcome. Prices are in USD and do not include any applicable sales tax.
Most items are made to order and may take up to 2 weeks to ship. We’re happy to accommodate faster turn around times when possible. Please let us know if you’re on a tight deadline.In-stock items ship within 3 business days.
Domestic shipping costs are estimated and we will refund any overage when the difference is more than $2.
International orders: Please contact us for shipping rates. Exact shipping charges will be quoted at time of order depending on the chosen shipping method.
All items ship Priority Mail or FedEx Ground unless you request otherwise. Priority Mail now includes a delivery confirmation tracking number from USPS, but does not include insurance.
Please contact us at the time of purchase to request the package to be insured as it needs to be done at the time of shipping. Stitch and Tickle is not responsible for any loss or damage during transit.
In an effort to limit waste, we use recycled packaging as much as possible.
Refunds and Exchanges
While we’re not in the position to issue refunds, in-stock items are returnable for store credit when returned within 3 days of receipt. Returned items must be in new and unworn condition. Return shipping is at the customer’s expense unless the return is due to a product flaw. Sale, made to order, and custom orders are not returnable.
About the leather
Being a natural material, leather often presents minor marks and variations inherent to the hide. While mass produced or high end bags try to eliminate those imperfections, we see them as part of the unique character of the material. We believe it is possible to make bags that are beautiful without supporting the wastefulness of the handbag industry.
Because every bag is handmade, and in an effort to limit waste, dimensions may vary slightly (+/- 1"). Please let us know prior to placing an order if you have any concerns and we’ll be happy to check.
Made To Order
There is no extra charge for an item that is made to order (that is, to the existing specifications).
In an effort to limit waste, I use recycled packaging whenever possible.
Custom orders are welcome and quoted on a case by case basis. Feel free to email us with any special requests. Please be aware that custom specifications take extra time and thus usually cost extra. Custom orders must be prepaid. They are not returnable.If you like the style of one our bags but would like it in the leather of another model we carry, we’d be happy to accommodate, however this would be considered custom and would not be returnable.
Please contact us for wholesale pricing and terms.
To clean your leather, try using leather cleaning product or saddle soap. For persistent stains please consult a professional leather cleaner. Make sure to condition your item at least twice a year with either natural oils (such as mink oil or neatsfoot oil) or a leather conditioner.
We guarantee our craftsmanship. If an item appears to be defective within the first year of purchase, please contact us and we’ll gladly replace or fix it for you free of charge. After the first year we are happy to fix items distressed from normal wear and tear for an additional cost, simply contact us for a quote.